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If you would like to transfer your reservation to a travel agent, please complete this form. Amp up your Perfect Day at CocoCay holiday with a variety of bold ways to level up your days. Soar 137 metres aboard a helium balloon to score thrill-topping island views or ride the tallest waterslide in North America at Thrill Waterpark.
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Start browsing now and find a bundle that’s right for you and your crew. Secure your spot in your favourite shore excursions or speciality dining experiences before they sell out. Snag premier access to onboard experiences like priority arrival and departure, an exclusive welcome lunch, VIP seating at shows, private time on fleet favorites and much more. You will also be able to view your cruise itinerary, remaining balance, and submit payments. From drinks to specialty dining to internet and streaming, we’ve packaged all your cruise favorites so you can save big off onboard prices, while maximizing on what means most to you.
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Celebrity Cruises's Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the age of 21 will not have alcohol returned to them. Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required. Smoking is not permitted inside any guest stateroom; nor on any guest veranda. Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.
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Usually check in luggage is prohibited, there is not an option to pre reserve seats or request upgrades, and the guest is not able to change the flight or cancel for a refund. Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re-boarding), will be secured by ship's personnel. Alcohol secured by ship's personnel will be returned to guests just prior to the conclusion of their cruise vacation.
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Non-refundable tickets will not provide a refund, however, some airlines will issue you a credit for the value of your air ticket valid for one year from the date of issue. Additional fees and penalties will apply at the time of re-use. If you have purchased a refundable ticket, cancellations are subject to a fee with the balance refunded to the last form of payment used on your cruise reservation. When you use Flights by Celebrity℠ to book your air travel, you have the option to book flights with no money down, and you’ll enjoy the flexibility of changing flights with no change fees when you book refundable airfares. You will enjoy the convenience of locking in your flights and the fare without having to pay for the airfare at time of booking.
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These tickets are less restrictive than non-refundable tickets and allow you to cancel, pay a fee and receive a refund for any value over and above the fee. Changes to your itinerary can be made however these changes are subject to any applicable airline penalties and fees. Check-in guidelines are determined by the operating carrier for your flights. You can visit the airline’s website to check-in usually within 24 hours prior to flight time. To check-in online you will need the airline confirmation number which is usually displayed in the upper right hand corner of your Flights by Celebrity℠ confirmation. Yes, US guests may purchase cruise cancellation protections through CruiseCare®, a partnership with AON.
Shore Excursions are available to purchase approximately 9-12 months prior to your embarkation date online through your Guest Account or via the Celebrity Cruises App. New experiences are added continually and special promotions are available pre-cruise, so make sure you check back routinely as you plan. All Excursions are subject to availability and we do not hold inventory for onboard sales, so make sure you plan early and often. Gift cards can be used onboard as payment toward your onboard expense account.
As of today, unfortunately, the Guest Account system cannot accommodate a change in credit card. As your embarkation date approaches, you may be offered the abilitiy to participate in a stateroom upgrade via MoveUp, a program that allows you to bid on open staterooms and suites at discounted prices. If there are staterooms available, you will receive an invitation via the email registered on your Guest Account. They can also learn more about this program in the Guest Account. Choose from extraordinary, award-winning experiences and plan your vacation now. Certain items have limited availability and can be purchased at a lower price than will be available onboard.
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Let your adventure take flight – our Air2Sea programme makes getting to your cruise a breeze. We’ve secured seats with major airlines at negotiated special rates and passed those savings on to you. Make your travel experience seamless with the lowest airfare guaranteed, non-stop flights to get you to your cruise, assured arrival at the ship and 24/7 support from our specialists.
No, but you can purchase an additional gift card; values start at US$50 and go up to US$2,000. There are two (2) options available for transfer products in Alaska. Bus service is available from the Anchorage Airport to Seward Terminal on the day of sailing. Rail Service is also offered in Achorage and Seward as an option. No, we will still have an offering of non-refundable fares, and when selected will require immediate payment. One of the options available with Flights by Celebrity℠ are refundable tickets.
Since our guests do come from different and diverse backgrounds, it is important that everyone have a common understanding of the behavioral standards in place on Celebrity Cruises® ships. In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the countries listed above, a different cancellation policy may apply.
The cancellation charge policies set forth below vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Policies may differ if you booked with a travel advisor or agency. Please contact your advisor or our Customer Care team if you have questions additional to the below. To understand what is included in your cruise fare, please refer to the booking invoice you will receive via email or via your travel advisor once your deposit is made. This invoice will list the packages, amenities, and room type you've reserved.
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Let us handle your flight and begin your journey towards the holiday you’ve been dreaming about. Let your adventure take flight —our Air2Sea program makes getting to your cruise a breeze. Make your travel experience seamless with the lowest airfare guaranteed, nonstop flights to get you to your cruise, assured arrival at the ship and 24/7 support from our specialists. Let us handle your flight and begin your journey toward the vacation you’ve been dreaming about. Group documents and those that include air arrangements require additional steps and will be sent within 30 days of sailing.
Or you can contact your travel agent and request Flights by Celebrity℠ to complete your booking to ensure you receive all the premium benefits that Celebrity Cruises’ air program provides. Embarkation day when each guest is permitted to bring onboard with them one (1) bottle of wine (which is subject to a corkage fee) per guest. A corkage fee does not apply to guests with the Classic Beverage Package or Premium Beverage Package.
You can download the app at any point, though we suggest downloading it right after you book your cruise. You can use the app pre-cruise to plan your cruise by purchasing shore excursions, booking dining and specialty restaurants and more. You'll select your arrival time, scan your passport and upload your photo, saving time at the terminal. When you use Flights by Celebrity℠ to book your air travel, we’ve got your back. You enjoy 24/7 travel service, so you have the peace of mind knowing there’s someone looking out for you. So, take comfort in booking your complete vacation with us all at once, and let us take care of everything.
Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation. If guests in the same stateroom have different travel itineraries, including air gateways, transfers, mailing addresses, etc., they will receive separate booklets. In addition, electronic air tickets will now be used when possible to lessen the burden of returning air tickets for changes." Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length.
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